FUJITEC AMERICA, INC

SERVICE COORDINATOR

JOB SUMMARY

Provide administrative coordination for the branch office service department by performing a variety of administrative tasks.

ESSENTIAL DUTIES

• Answer and transfer phone calls, screening and taking messages when necessary.
• Dispatch/coordinate service calls to technicians prioritizing them based on urgency and importance.
• Create service tickets in system by logging all significant information regarding the customer request for service. Create preventative maintenance tickets in system each month.
• Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
• Update on-call schedule and notify answering service and mechanics of changes when needed. Update service routes in system as needed.
• Ensure proper payroll processing in Vision and transmittal in ADP for union employees. Manage and record holiday hours, PTO hours taken and PTO payouts.
• Maintain records of company vehicles and drivers, auto claim reports, fuel cards, and toll passes. Monitor Geotab tracking system to locate service mechanics when needed.
• Manage branch field safety program (Icculus) including set up of new hires and coordinate monthly safety meetings.
• Parts ordering and returns for service, which includes searching for parts, contacting vendors for price quotes, tracking orders that have been processed, and communicating the information to the mechanic and Service Ops Manager.
• Follow the corporate process for injury and liability claims reporting and yearly OSHA reports. Maintain claim files, compile data regarding claims, and work with Corporate Safety department.
• Track violations, inspections and reports. Notifying customers of past due inspections and service sales when necessary.
• Order PPE supplies, mobile phones, and service uniforms.
• Maintain filing systems to include electronic filing as assigned.
• Conduct research, compile and generate reports.
• Open and route incoming mail and packages. Prepare outgoing mail and packages.
• Maintain contact with customers, outside vendors and corporate headquarters.
• Serve as backup for other administrative duties as needed.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

0 - None

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Minimum 3 years in related

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Adaptability
• Customer Service Orientation
• Planning and Organizing

WORK ENVIRONMENT AND EXPECTATIONS

Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran or any other protected class under federal, state, or local law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.